Meet Our Latest Employee of the Month 

Tracy Taylor

For many employees and visitors to Rockford Memorial Hospital, Tracy Taylor is the key to getting their day off to a great start. As the lead barista at Java City in the hospital lobby, Tracy supplies many people, including numerous “regulars,” with a tasty beverage to start their day. Her friendly attitude and focus on customer service are just two reasons she was named the July Employee of the Month.

 How long have you worked at RHS?  Almost 3 years

 What do you like best about working at RHS?  Interacting with patients and customers

 What’s a typical day like for you?  Every day is different.  I start out by getting Java City ready for business in the morning and then spend my day waiting on customers.  I get my everyday regulars and then a lot of visitors coming in who are waiting for news on a family member or visiting someone.  It is nice to be there for them when they want to talk and just have someone listen to them.

 What do you like best about your job?  Being able to work in the front of the hospital.  I see a lot of new and old faces.  Also my hours are perfect and I have two great bosses, Danielle Zediker and Dave Nicholson.

 Is there anything people would be surprised to learn about your job?  No not really….but you really get to learn what people drink and you start to memorize all of the drinks.  It is really nice to see my customers smile when you have their drinks ready for them. 

How did they surprise you with the award?  My co-worker left Java City saying she had to go work in the cafeteria for a little while and then returned with everyone coming around the corner and Gary telling me he needed to talk to me about a situation.  I totally thought I was in trouble for something!!!  It was a great surprise! 

Do you have any special memories from working at RHS?  Receiving the Superior Customer Service Award.  That was a very nice honor, but this one is even better! 

What do you enjoy outside of work?  Well, when I am not at one of the five sporting events my children are in, I am usually in the water-whether it is in our pool, on a jet ski, boating or kneeboarding.  I just love the summer and the water!