One of the most important things we do to support our quality improvement efforts is to ask for and listen carefully to your feedback to us.  We rely on what you tell us about our service to help us better meet your needs.  If you receive one of surveys in the mail or receive a phone call from one of our managers to follow-up on your experience, we appreciate your feedback.

To watch a recent commercial we produced that featured parents of our pediatric patients, click here.

One way we monitor patient satisfaction with care provided by our pediatricians is through written surveys mailed by Press Ganey.  Rockford Health Physicians exceeded its goal to improve Respectful Care and patient satisfaction in 2008.  So far in 2009, our results still show that more than 91% of parents rate their overall pediatric care as a 9 or 10 on a scale of 1 – 10.    Here are some of the comments that parents took time to write on surveys they received in first quarter of 2009.

“I called in the morning and got an appointment late in the day, which was what is best for my schedule.”

“We love Dr. Peterson and his staff.  I can get the boys in very quick and we don’t spend the whole day waiting.  They are very caring.”

“I ALWAYS have a great response when I call with any concern about my daughter.  Whether my concern is big or small, it is treated as important, and I will always remain faithful to this office for that.”

“It was extremely easy to make an appointment and to ask questions.”

“Dr. Hornbach is an outstanding doctor.  He is very kind and personable.  He always listens to my concerns and asks my opinion on treatment.  Excellent doctor!”

“Dr. Moody is a wonderful doctor.  She speaks to us like real people, not in ‘doctor’ terms, which helps us understand things a lot better than other doctors.”

“Love Dr. Rhodes!  Has a knack for kids.  Brought out bubbles for my 18 month old and quieted her down!!”

Dr. Beaves is awesome.  She’s understanding and really listens to me (mother of minors) about what’s going on.”